Do you create custom designs?
Yes! I do create custom designs and can create one of a kind designs.
If you have something in mind which you would like please contact me either on etsy or via my email at firstname.lastname@example.org
If you would like a complete new and custom design a small deposit is taken to cover the cost of materials. I will always confirm the price and deposit once a custom order has been agreed upon.
I only accept a maximum of 4 changes to a custom design.
I need a frame in a hurry! Can you help?
If you need something in a hurry, that last minute gift and are based in the uk i can get something made and shipped out to you. Please message me and let me know how soon. There may be additional chrages for next day delivery.
Will i see the frame before it is posted?
If it is requested. I will only send a photo if you request one.
Please make sure all the names are spelt correctly as once the frame is made I cannot Just take the scrabble off.
A new frame will need to be made and a charge will have to be paid.
What information do you need to make my frame?
When purchasing a personalised scrabble frame I need the following information to complete your order.
What names or words would you like?
What colour background would you like?
What colour scrabble would like I have wooden, Ivory, teal, black.
Would you like any decorative accessories such as 3D butterflies? Small wooden hearts, stars, scatter crystals?
What details do you need when i order a guestbook?
When purchasing a Guestbook please message me with the names and date that you would like. If this information is delayed then your guestbook will be delayed.
How long will it take for my item to arrive?
All items are shipped first class via royal mail (unless otherwise stated)
All Uk items are shipped first class via Royal Mail. Please allow up to two working days for your item to arrive.
It can take longer during busy periods (such as Christmas)
All international orders (outside the uk) are shipped via Courier. I will always give you the tracking number so you and i will have the information of where your item is.
Please be aware that if you are ordering from outside the uk it can take between 7 Days and 6 weeks for your item to arrive. This all depends on the time of year and customs where you live.
After using a courier for international orders over the Christmas period. I have decided to start using Royal Mail again.
Do I need to purchase an item before I see the finished product?
Unfortunately I have had a few occasions where I have made an item on a promise and it has not been purchased, before I start any work I will ask for your item to be purchased.
Sorry for any inconvenience caused.
All international orders (outside the uk) will be dispatched on the 1st December, any orders placed after this date I cannot guarantee delivery for Christmas.
All uk orders will close on the 18th December and the last orders will be posted on the 20th December.
Any orders placed after the 18th December will not be guaranteed to be posted before Christmas
Please message me before purchasing.
Hello! I am giving you details of my holidays this year.
Like everyone else I need some much needed down time.
Here are my holiday dates so far:
5th May-12th May 2017
1st June-9th June 2017
15th July-30th July 2017
I will update as I organise more time off.